Frequently Asked Questions (FAQs)

Whether you are a new or existing user or a business considering the ElegantJ BI Mobile App for Tally®, you will find answers here. Please feel free to contact us for answers to your unique questions and requirements. We are here to help!

Get Started

How do I get started?

To start with, you need to download and install ElegantJ BI Mobile App for Tally on your mobile device and get yourself registered. Once you are registered with ElegantJ BI Mobile App for Tally, the next step is to download and install the Desktop App for ElegantJ BI Tally Mobile App on your desktop. Log in to the Desktop App with the same credentials as the Mobile App and configure it as per your requirement. The Desktop App will connect to your Tally Application to fetch the data in a scheduled manner defined by you and store it on a secured cloud server. The Mobile App then communicates with the cloud server to fetch and display required Tally data and access ElegantJ BI Tally Mobile App on your mobile.

Licensing and Fees

How Much Does it Cost to Download the ElegantJ BI Mobile App for Tally?

The download is free, as is the use of the app for a period of one (1) month. Licensing fees apply thereafter.

Is FREE evaluation available?

Yes, the app is free to download and use for one (1) month.

How Do I Make My Initial Payment or Renew My License?

You can pay for your license and/or renew in advance before your subscription expires. Android users may pay online via secured payment gateway from their ElegantJ BI Mobile App for Tally. Go to the Main Menu of your mobile app. You can also pay offline via cheque or bank transfer. Apple iOS users can make payment offline only. To find out about offline payment options, contact us or email us at sales@tallymobileapp.com.

What are the Licensing and Pricing Fees?

The ElegantJ BI Mobile App for Tally is free to download from the Apple or Android app store, and you can register for the application for free. Once you register, you can use the Tally mobile application for free for one (1) month. Pricing thereafter is Rs. 1999/per year. This license and pricing is for unlimited companies and unlimited data transfer within your Tally Application for one user. Additional users cost Rs. 1999/year. License is subject to End User License Agreement. Click here to read EULA.

I am located out of India. Can I pay in local currency? If so, how, and how much will you charge me?

You can choose our offline payment mode and one of our representatives will contact you shortly to assist you with the subscription process. Or you can contact us at sales@tallymobileapp.com and we will get back to you.

Will I Incur Data Charges From My Mobile Service Provider?

The ElegantJ BI Mobile App for Tally works in both online and offline mode, so you can manage data transfer charges on your mobile device.
  • While in online mode, the app will use and fetch data from cloud and will use data transfer on your mobile.
  • While in offline mode, the app will NOT use data transfer on your mobile but rather will show data from the last saved version of data on your mobile device.
  • You can use your Wi-Fi connection at your home, office or other places to avoid mobile data charges.

    • Technology and Support

    How do I download manuals and guides?

    You can download the manuals from links below.

    Installation manual for ElegantJ BI Mobile App for Tally - Download Here

    User manual for Desktop App for ElegantJ BI Tally Mobile App - Download Here

    Do You Provide Support for the ElegantJ BI Mobile App for Tally?

    Yes, support is available online. You can use support option from main menu of your mobile app or contact us at support@tallymobileapp.com

    Do You Store My Data on a Server?

    We store minimal data in encrypted format on secured cloud server.

    What Tally Versions and Devices Does the ElegantJ BI Mobile App for Tally Support?

    • Apple iOS - iOS 8.x and above
    • Andoroid - Android 5.x and above
    • Tally - Tally ERP 9 - release 5 and above

    Is the Tally Mobile App Secure?

    Desktop App is a secured data transfer service provided by ElegantJ BI, and it has secured token-based authentication. ElegantJ BI stores minimal data in encrypted format on secured cloud server. Communication between cloud server and the ElegantJ BI Mobile App for Tally is secured through HTTPS.

    What Do I Need to Get Started?

    You need a smart phone running iOS or Android and a valid ElegantJ BI Mobile App for Tally subscription. You also need to install our Desktop App that connects with your Tally Application, and have internet connection from a machine running Desktop App.

    How Do I Start My Desktop App?

    You need to register through ElegantJ BI Mobile App for Tally. You can not register from Desktop App. Download Desktop App and Log in with the same credentials as mobile app.

    You can download Desktop App from our website www.TallyMobileApp.com

    For further assistance, contact us at support@tallymobileapp.com

    User Questions

    What if I Change My Device, or My Phone Number?

    You can change your phone, device or phone number anytime without service interruption, as long as the new device is compatible with the Tally mobile app in version and operating system. Simply download the free app from app store to your new mobile device, and use valid credentials to start using the service. In both the cases, you need to generate a One Time Password (OTP) from your currently installed app for the purpose of validation. In case the phone number is being changed, the OTP will be sent to the new number so that it can be registered with TallyMobileApp. In case the device is being changed, the OTP will be sent to the registered number so that the new device can be configured for TallyMobileApp.

    Can You Help Me Get Started with the Tally Mobile App?

    Yes! Just contact our support team at support@tallymobileapp.com, and a support team member or partner will get in touch with you.

    We can help with:

    • Downloading the app on your mobile device
    • Registration via mobile app
    • Downloading and configuring Desktop App
    • Completing a Payment via mobile app or offline
    • Training

    Is it compulsory for me to download Desktop App?

    Yes, you need to download and configure Desktop App in order to access Tally data in a scheduled manner.

    Do I always need my Desktop App running to access latest data?

    No, the Desktop App is not required to run all the time, but it is advisable to keep it running to keep getting latest data from Tally to your mobile app. The scheduler built into Desktop App fetches data automatically as per the mentioned intervals and Mobile App displays data updated during last data update. For data update on cloud, following is required:

    • Scheduler should be set and running
    • Tally should be running
    • Company(s) should be open in Tally
    • Internet should be connected

    Does the Tally Mobile App for Tally Display Real Time Data?

    • While in online mode, the last updated data from cloud server is displayed in your mobile app. So, if you keep shorter frequency for the scheduler in Desktop App, you can get near real time data on your Mobile App.
    • While in offline mode, the app will NOT use mobile data but rather will show data from the LAST-SAVED VERSION of data on your mobile device.

    I have Multiple Companies in my Tally Account. Can I Access Data for All Companies?

    Yes, you can access all the companies you have in your Tally instance and see data for a particular company or multiple companies.

    Can I Provide Access to Colleagues and Control the Data They Can See?

    Yes, you can manage access rights by configuring additional users in Desktop App. Users can be given rights for accessing one or more companies and each user needs to have valid subscription of the service.

    I Use Two Tally instances. Can I Access Data from Both Tally instances?

    ElegantJ BI Mobile App for Tally will fetch data from the Tally instance you have configured in your Desktop App. One Desktop App can be connected to only one Tally instance, so you can only use one Tally instance at a time.

    How can I get support?

    You can contact us at support@TallyMobileApp.com

    Can I cancel my subscription? What about refund?

    You can cancel your subscription to TallyMobileApp at any point of time. We are sorry to see you go. However, we are unable to provide a refund for any remaining usage you may have in your account.

    Partnerships

    Does ElegantJ BI Have Partner Program? If So, How Can I Become a Partner?

    ElegantJ BI has a long and rich history of partnerships with technology companies, OEM and reseller partners. The process is easy! You can start offering your customers the ElegantJ BI Mobile App for Tally with very little effort. If you have enterprise customers, you can offer your customers ElegantJ BI - Business Intelligence for Tally and provide awesome analytics, dashboards, KPIs and ad-hoc reporting so users can harness the potential of business intelligence for reporting from Tally and any other data sources they may have. More Details.

    To find out more about available partnerships contact us at Sales@ElegantJBI.com

    General Questions

    How Does the ElegantJ BI Mobile App for Tally Compare to the ElegantJ BI Business Intelligence solution for Tally?

    If you are a Tally® user, you and your team probably love the Tally® solution. Whether you choose the ElegantJ BI Mobile App for Tally or the full suite of Business Intelligence - the ElegantJ BI Business Intelligence Solution for Tally, you can benefit from the combined power and analytics of these two solutions and the ISV partnership between ElegantJ BI and Tally!

    The ElegantJ BI Mobile App for Tally offers:

    • Near Real-time access to your Tally data through native mobile app
    • Key Indicators
    • Trend Tracking and Analysis
    • Recent Transaction Review and Analysis
    • Easy-to-use, convenient user interface

    The ElegantJ BI Business Intelligence Solution for Tally includes:

    • Complete Business Intelligence Suite for Tally
    • Pre-Built, ready dashboards, KPIs and Reports
    • Critical monitoring of business parameters and performance indicators
    • Easy design for any report, dashboard or KPI, as needed by the business users without depending on programmers
    • Self-Serve business intelligence environment
    • Visual data mining, drill down, drill through, slice and dice, graphs and tabular formats
    • Mobile access from any device and/or screen size

    Contact us to find out more about ElegantJ BI Mobile App for Tally or the full suite of Business Intelligence Solutions for Tally. contact@ElegantJBI.com

    What are the Benefits of ElegantJ BI Mobile App for Tally?

    • Users have near real-time access to recent transactions and data
    • Mobile access allows for intuitive analysis in online or offline mode
    • Users can access the ElegantJ BI Mobile App for Tally using native mobile app user experience
    • ElegantJ BI Mobile App for Tally extends the office environment and allows for swift analysis and decisions from anywhere
    • The ElegantJ Mobile App for Tally is free to use for 1 month with simple, affordable licensing fees thereafter
    • Start-up is easy, within 10 minutes
    • Support is readily available

    If you still have questions after reading this FAQ, please feel free to contact us: Email: support@TallyMobileApp.com

    Sales and Partnership: sales@TallyMobileApp.com